Citi VP Collections & Recovery Risk – Recovery Risk Strategist in Wilmington, Delaware

  • Primary Location: United States,Delaware,Wilmington

  • Education: Bachelor's Degree

  • Job Function: Risk Management

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: Yes, 10 % of the Time

  • Job ID: 18024912


About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition at explains what we do and Citi Leadership Standards at explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all

Position objective:

  • The Branded Cards Collections and Recovery Risk team is seeking a candidate to own and lead strategy initiatives and analytics to improve asset sales and agency channel performance. Asset sales refers to debt sales of post charge-off accounts. Agency channel includes pre and post charge-off accounts.

Development value:

  • Asset Sales and Agency Management are the largest revenue drivers for Branded Cards Recovery. You will have the opportunity to demonstrate analytical thought leadership by owning cross-functional projects.

Core Responsibilities:

  • Own special projects in Asset Sales / Agency Management depending on business priorities and team capacity

  • Develop frameworks to optimize mix between asset sales and other strategies such as agency placements and litigation.

  • Provide back-up support to the Asset Sales area for core business functions (e.g. sizing salable inventory, strategy/risk oversight for sale process execution owned by Recovery Operations.)

  • Engage with Operations and drive Risk Oversight for market share movement based on approved methodology

  • Develop and Maintain agency performance MIS - engage with operations to drive agency performance (pre & post charge off)

  • Understand existing analytical frameworks, risk models, etc. and drive innovation / transformation

  • Partner with MIS / Reporting and Operations to streamline dashboards to answer most commonly asked questions across Recovery strategy.

  • Provide analytical support for Recovery strategy during regulatory exams, internal audits and compliance/policy reviews.

Keys to success:

  • Understand pre charge-off (Collections) strategies and develop analytical frameworks to 1) improve agency performance pre charge-off and 2) measure value of post charge-off sales from accounts that were in specialized queues pre charge-off

  • Balance a model driven approach with implementation feasibility; e.g. business priorities, industry trends, risk, local / global policy and regulatory considerations


  • Undergraduate degree in Statistics, Economics, Engineering, Finance, Mathematics, or related quantitative field.

  • Minimum of 5 years analytic experience using quantitative analysis, preferably in a risk management context, coupled with strong financial acumen.

  • Experience with SQL programming (preferably in a Unix environment), SAS experience preferred.

  • Credit card experience preferred, but not required.

  • Collections / Recoveries experience highly desirable.

  • Strong interpersonal, influencing and written/verbal communication skills + ability to synthesize information and prioritize actions.

  • Ability to independently lead strategy and analytical projects from idea to implementation to post-implementation validation and performance monitoring.

  • Ability to establish cross-functional partnerships (especially with Operations, Finance and Loss Forecasting)