JPMorgan Chase UX Design Lead in Wilmington, Delaware
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
UI/UX designers, business developers, graphics designers, user experience research, user strategy, project managers, copywriters and other creative professionals comprise the teams within the Digital Customer Experience Organization (dCE). These professionals are responsible for delivering unique and innovative designs and experiences across organizations, applications, products and offerings. Diverse backgrounds range across design agencies, mobile handset manufacturers, financial institutions, mobile carriers, startups and content providers.
The position: UX Design Lead
We are looking for a a UX Design Lead to lead the design of multiple project initiatives, appropriately contributing to our next gen vision, ensuring project contribution meets business goals, deadlines and quality. Proactively solve issues affecting internal and external dCE momentum. Support the appropriate ecosystem / systems mindset, enabling and supporting building brick and library methodologies to drive efficiency and effectiveness through leverage.
This role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.
The UX Lead will influence and help drive the direction, vision, and methodology for a growing team and will set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.
A user-centric view is paramount while providing simple, fun and innovatively enriching web and mobile experiences for our customers. You will be working in a fast-paced environment alongside our data science, product and engineering teams to deliver new experiences (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes).
Knowledge, skills + experience:
A balanced understanding of strategy, research, interaction and visual design is a must. Finally, you are a customer experience advocate, excited about our customer’s lives through simple, intelligent and enriching products and experiences.
-Distinguish dCE work through professionalism as well as caliber of design solution
-Form effective trust based relationships with program stakeholders
-Attract, build and retain the talent required to operate a high performance team; nurture staff capabilities and development
-Work closely with user research and design planning to understand and respond to context and feedback
-Lead and manage the creation of design deliverables for specific work streams that meet or exceed dCE standards
-Work closely with the design leads to ensure deliverables are contribute to and are consistent with design languages and systems
-Manage the contributions to the design system pattern library
-Produce weekly project books that both explain and inspire
-Proactively collaborate in dCE participatory design reviews and activities to help us advance our mission
-Provide management rigor: schedules, reviews, resource planning, visibility
-Co-lead project plans and schedules
-Execute processes and produce artifacts in support of the group
-Train and coach others in performance of duties
-Serve as the representative of the group's interests in meetings and discussions
-Coordinate decisions and recommendations for large projects/programs
-Accountable for alignment within dCE
-Bachelors degree in UX/HCI or related field, or significant equivalent experience
-At least 7 years of experience
-Significant experience designing and delivering world class digital experiences
-Proven understanding of UX design innovation and methodologies
-Experience leading small to medium size teams
-Exceptional skills in relevant digital tools and processes
-Understanding how designs translate to code
-Ability to use prototyping tools to convey design intent
-Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced dynamic environment
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.