AstraZeneca Pharmaceuticals LP User Experience (UX) Designer/ Researcher in Wilmington, Delaware

Job description – User Experience (UX) Designer/ Researcher

Locations: Wilmington, DE


AstraZeneca (AZ) is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.

Digital products and services are becoming increasingly important for AZ, whether these are aimed at patients (e.g. an asthma inhaler connected to a mobile app to remind patients to take their medicines), doctors or colleagues (e.g. a web tool for scientists to visualise real-time data coming from a clinical trial). To address this, 2 years ago, we created the User Experience Competency Center (UXCC), a global IT function which promotes User-Centered Design (UCD) across AZ to ensure that these products are both usable and desirable.

The UXCC is currently made up of 9 experts in UX Research, UX Design and UI/ Visual Design, across the UK (Cambridge, Macclesfield), US (Wilmington, DE) and China (Shanghai). We’re a small, empowered team which will be growing through 2018, and we offer great future career opportunities.

Role Description

The UX Practitioner is part of a small sub-team based in Wilmington, Delaware, researching what users want/need from digital products & services and using the insights to design those products to be easy and delightful to use. These products and services will include both external (patient- and/or doctor-facing) and internal colleague-facing tools, and cover a range of platforms (devices, websites, mobile apps, etc.)

You will work in a collaborative environment with other UX team members, carrying out qualitative/quantitative user research studies and/or analyzing data from existing research. You will use these to inform the early design process; for example, creating personas and user journey maps.

Using the available insights, you will then design the information architecture (IA) describing the high-level UX of a product plus lower-level interaction designs/ interactive prototypes which unambiguously describe the product experience.

You will iteratively improve your designs based on results from usability testing (carried out by yourself or others). You will work closely with technical developers during the build process to manage compromises and ensure the best possible UX is launched.

As well as the tactical side of UX Design, the role also includes a more strategic side. You will support the Head of UX and the Senior UX Managers in evangelizing the benefits of UX/ UCD across AZ, using a set of excellent case studies where UCD has made a measurable difference to business performance. You will help to develop new business for yourself and the wider UXCC team. You will also support training non-UX colleagues into UX/ UCD methods and creating guidelines, style-guides and other materials to help them.

Requirements (Technical)

  • Degree-level qualification (preferably postgraduate) in Ergonomics, Human Factors, Human-Computer Interaction, Interaction Design or a related relevant field

  • Understanding of UX principles, both from academic learning and on-the-job experience

  • Experience (typically 3+ years) as a UX Practitioner in an industrial (not just academic) environment – working either in or for large, client-side companies

  • Strong working knowledge of UX Research methodologies – e.g. interviews, surveys, usability testing, field trials – and how they fit into a full UCD process. (Direct experience moderating such research is preferred).

  • Experience using research data to make design decisions, and in creating strategic design documents such as Personas and User Journey Maps.

  • Experience creating high-level information architectures, low-level flows and wireframes, interaction designs, interactive prototypes, etc.

  • Experience with UX Design tools (e.g. Visio, Balsamiq, OmniGraffle) and interactive prototyping tools (e.g. Axure, InVision, Adobe XD)

  • Specific experience designing for mobile apps, with up-to-date knowledge of UX/ Interaction Design patterns for iOS and Android. Also experience working across digital channels, including fixed-web and tablet too.

  • A portfolio of excellent digital product designs; also case studies where good UX has made a measurable difference to the quality of digital products and services

  • Experience working with pharmaceutical/ medical products and services is not essential but would be nice to have

Requirements (Soft Skills)

  • A self-starter, with the energy and pro-activity to seek out new opportunities for the UXCC, without much hand-holding

  • An active member of the UX community, with an interest in sharing and keeping up with the state-of-the-art in design tools

  • An excellent listener, with the ability to quickly filter the relevant user insights for design

  • An excellent presenter, succinctly imparting UX designs, with appropriate rationale, in both written and spoken formats, and in plain, non-technical, language

  • Great influencing skills, including the ability to evangelize UCD to stakeholders

  • A great team player, able to work well as part of a small UX team and also collaborate closely with Product Managers, Business Analysts, Technical Developers, etc.

  • Motivated to both give and receive constructive criticism on UX designs. Willing to help mentor more junior members of the UXCC.

  • Able to successfully juggle the competing demands of multiple concurrent projects within a global corporate environment

Apply now to learn more about this exciting opportunity with a world renowned pharmaceutical brand!

AstraZeneca is an equal opportunity employer. AstraZeneca will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law.