Grifols Shared Services North America, Inc Software Engineer in Wilmington, Delaware
For more than 75 years, Grifols has worked to improve the health and well-being of people around the world. We are a global healthcare company that produces essential plasma medicines for patients and provides hospitals, pharmacies, and healthcare professionals with the tools, equipment, information, and services they need to help them deliver expert medical care. We are committed to fostering an environment that creates continuous learning opportunities and encourages professional development and growth. We would love for you to consider growing your career with us. If challenging, meaningful, work excites you, make a difference and join us in this rewarding enterprise!
JOB OVERVIEW - Software Engineer
This position offers an exciting opportunity to make an impact on patient's lives! At Grifols we are united around a strong sense of pride – operating under the highest standards for quality and safety to ultimately ensure the health and well-being of people around the world.
Grifols USA Hospital Division provides advanced solutions and cutting-edge technologies to enhance safety and efficacy in the hospital pharmacy, throughout the drug compounding process. Our products, capital equipment, software and devices are uniquely designed to improve institutional compliance with guidelines and regulations, in order to ensure high standards of quality and safety for both the pharmacy staff, and the patients served.
The Software Engineer supports the development and implementation of the Hospital Division's software technology. The position reports to the Hospital Division's Engineering Manager and will assist with proper product installation, implementation, troubleshooting, support and customer training.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.
Support implementation projects of hospital division’s software products within the U.S. and Canada. This includes performing the physical installation of equipment, configuring and troubleshooting software, as well as conducting customer application training.
Define development plan to implement different Grifols software technologies in conjunction with management team.
Use training tools and technical documents to support customers on the use of our software systems. This includes identifying any possible software improvements.
Document all activities of the implementation process.
Ensure all objectives of the department and company are executed in a professional and timely manner, according to Grifols’ Standard Operating Procedures.
Support the Hospital Division Sales network on software demonstrations via Skype or at customer sites to provide deeper knowledge and expertise.
Assist Field Service Engineers as needed and train Call Center Technicians. Handle any escalations from Call Center Technicians.
Troubleshoot technical problems.
Occasionally participate in special assignments to develop service support requirements during commercialization of new software products. Roles may include “Product Champion” (representing technical expertise for a new product) and “Train the Trainer” (utilizing technical expertise to train other product specialist team members).
REQUIRED EXPERIENCE / SKILLS & EDUCATIONAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Bachelor’s degree in Computer or Software Engineering with a minimum of 3 years of experience in software troubleshooting, configurations, and installations is required. IT Certification (CCNA, CCNP, and Microsoft) is preferred. Equivalency: Associate’s degree and 5years of experience or Master’s degree and 1 year of experience in the above may be considered.
IT networking / configuration also required.
Must have deep operational knowledge of SQL and IIS. Other technical skills include proficiency in: Windows Operating Systems / Servers, Intel based PC installation and configuration, wireless communication applications, and Microsoft Suite.
Must be able to demonstrate ability to mentor and coach other employees.
Must be able to work with diverse groups to obtain consensus on issues, while demonstrating trustworthiness.
Must be a proactive team player and demonstrate drive to accomplish assigned goals and tasks.
Strong interpersonal skills with the ability to interact with personnel at all levels.
Effective verbal and written communication skills.
50-70% travel required. Ability to work weekends and/or varied work hours depending on pharmacy needs, within a 40 hour work week.
Will be on an on-call rotation to answer technical and service questions.
Must have valid driver’s license.
Work is performed in an office and Hospital Pharmacy setting. May come in contact with infectious or chemical agents and required to follow same precautions as Pharmacy staff, and as directed by customer’s institution. Work requires lifting up to 50 lbs, and possibility of working in small/confined spaces in order to service or install instrument and peripheral components. Must have ability to stand for extended periods - up to four (4) hours at a time, and manual dexterity to perform all job functions. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences.
*This job description is accurate at the date of publication and may change over time. It is not intended as an exhaustive description of the job. Other duties may be assigned and qualifications required may change.
Grifols is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, religion, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status or any other classification protected by applicable State/Federal laws. We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Location: [[mfield6]] : [[cust_building]]
Learn more about Grifols at http://www.grifols.com/es/web/international/home