JPMorgan Chase Head of Decision Sciences - Small Business Banking in Wilmington, Delaware

About Chase:

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.4 trillion and operations worldwide. Chase serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to

The Position:

The Decision Sciences Managing Director supporting Small Business Banking is a critical leadership position, responsible for supporting the LOB’s strategic priorities and helping them achieve their business objectives through productive consumption of data, reports, insights and advanced analytics. This position will report to the Chief Data and Analytics Officer, and be a core partner within the Decision Sciences team.


Business outcomes

  • Understands LOB and its strategic priorities comprehensively (Marketing, Product, Sales, Finance, Servicing, etc.)

  • Organizes their team to ensure each MLT-1 leader has appropriate level of dedicated support for their priorities

  • Actively identifies ways to support these priorities through Data & Analytics, including:

  • Identifying, buying, testing and deploying new data types that can drive insight (from other LOBs as well as vendors)

  • Continuously transitioning repeatable analyses into automated reporting and improving data visualizations

  • Conducting deep-dive analyses where appropriate

  • Partnering with the Modeling COE to build predictive models (e.g., Marketing and Sales leads, price elasticity, capacity planning)

  • Building tools to support the front-line (e.g., competitive insights, sales productivity)

  • Building or partnering to build new customer-facing products (e.g., Business Services)

  • Works with LOB stakeholders to prioritize the book of work, and flexes junior employees across stakeholder teams when there are capacity constraints

  • Identifies opportunity for synergies between stakeholders (e.g., Marketing and Product) and share insights

  • Oversees the translation of the LOB’s Analytics priorities and Business Applications into a unified Data Roadmap for the LOB

Leadership & Communication

  • Self-directed Executive who doesn’t just take orders, with strong influencing skills

  • Familiarity with Big Data technologies (e.g., Hadoop, ClickFox) and proven ability to deliver innovation

  • Can actively manage multiple, senior stakeholders from different functions simultaneously and competing agendas

  • Actively questions and proposes ways to enhance processes across the business through Data & Analytics (including operational processes)

  • Impact-oriented – “owns” delivery of impact for the business - not just delivery of insight - and actively influences peers to achieve it

  • Builds a broad and deep network of peers within the business and outside of analytics

  • Ability to communicate complicated ideas simply – to a variety of audience types

  • Critical thinker who can evaluate and improve skill level of a team

Innovation / One Chase

  • Continues to learn and champion new and innovative technologies to their team

  • Actively partners with other LOB and Functional Decision Science leaders to understand the data we have available, and shares best practices

People Leadership

  • Proven Manager of Mangers, capable of overseeing 20+ FTE

  • Dedicated coach and mentor who continually upgrades their team’s skills and promotes mobility within their team and across CCB

  • Actively engages with external data science community to attract new talent and promote our employer brand

Risk / Controls

  • Owns and manages all Risks & compensating Controls related to:

  • Data Quality for data originated in their LOB

  • Data Access for their team

  • All Data transformations performed by their team

  • Data Quality for all data/insights provided by their team

  • Actively supports CCB-wide initiatives to reduce Data & Analytics risk (e.g., model governance, SAS uplift) Head of Digital Platforms & Marketing Innovation


  • MBA, or MS in STEM field with significant Executive experience

  • 15+ years’ experience in Management Consulting and/or as a Data/Analytics Executive

  • Experience in Financial Services, and specifically in Business Banking

  • Familiarity with Big Data technologies (e.g., Hadoop, ClickFox) and proven ability to deliver innovation

  • Process- and controls-oriented leader, maintains a strong system of internal governance and controls

  • Superb leadership skills at managing large teams; outstanding and engaging people leader who has demonstrated the ability to lead, coach and develop employees within a large organization

  • Proven ability to drive revenue and business outcomes

  • Excellent ability to influence and partner across a large organization and drive change; low ego

  • Strong presence and speaking skills, with the ability to influence and motivate senior executives

  • Comfortable presenting recommendations to senior management and capable of influencing multiple stakeholders

  • Strong business control understanding and experience

  • Experience with a Fortune 500 company and highly recognized customer centric brand strongly preferred

  • Strong grasp of new technologies, competitive landscapes, marketplace, and regulatory environment

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.