JPMorgan Chase Digital Account Open Go To Market LOB Liason in Wilmington, Delaware
Chase is the neighborhood bank for thousands of communities across the country. Chase serves approximately one out of every six Americans through more than 5,600 bank branches; 19,000 ATMs; mortgage offices; online and mobile banking; as well as relationships with auto dealerships, schools and universities. Chase.com is the most visited banking portal in United States, and Chase Mobile users are growing at a rate of nearly 350,000 per month. With such a broad range of consumer businesses, the mission at Chase is quite simple: to be industry leader in customer experience. Chase has more than 160,000 employees across the world to help achieve this goal.
Chase is undertaking an aggressive digital transformation agenda, which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambitions is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.
Chase is seeking highly effective and innovative leaders to fill Go-To-Market roles to support each Line of Business (LOB). GTM Liasons will work Closely with the GTM LOB Lead to -. In this role, the candidate will be instrumental in driving Chase’s evolving online and mobile experience to enable customers to shop, apply, and set up their products and services easily from wherever they are and however they choose. This Individual will partner with the LOB to define strategy and priority to creating a first in class digital acquisition process. They will also partner and collaborate with a variety of partner within Digital, the LOB and cross functional support groups to develop a unified, comprehensive, and compliant customer experience.
The ideal candidate understands the broader digital financial services landscape and is able to identify and tangibly bring to the life the evolution of the digital account opening experience. This role will specifically require a deep sense of teamwork and walls-down approach in order to succeed.
Engage closely with cross-functional DAO Product Leads and line of business partners to define a business aligned roadmap that meets business and consumer needs, while meeting critical deadlines and budget constraints
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs. Identify market opportunities and define product strategy to reflect those
Manage cross-impacted initiatives and stakeholder communications to ensure business needs and expectations are met.
Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives
Track and analyze metrics compared to industry benchmarks, publish reports on product performance, trends and risks/opportunities for both short and long term
A seasoned professional with 5-10 years of product management or relevant experience as well as record of individual technical achievement Familiarity of Chase Products and services as well as a passion for emerging digital technologies
Outcome-focused with a management style that fosters teamwork
Strategic thinker with the ability to inspire confidence from technology leaders and internal stakeholders.
Experience with bringing together cross functional teams and leading execution in an agile delivery model
Ability to influence & collaborate with stakeholders with diverse points of view and build coalition
Expertise in defining and building out product roadmap and business models
Structured thinker, effective communicator with excellent written communication skills
Proven track record of delivery and new product feature creation
Ability to prioritize projects and efforts according to business need and industry trends
Highly self-motivated and ability to remain calm under intense pressure
Degree in Computer Science, Finance, Business Management or comparable field of study
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.