JPMorgan Chase Consumer & Community Bankding - Oversight & Controls - Control Officer - Innovative Control Strategies - VP in Wilmington, Delaware

CCB Control Officer – Innovative Control Strategies

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at at .

Consumer & Community Banking, the firm’s largest Line of Business, serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services including: personal banking, small business lending, mortgages, credit cards, merchant payments and auto financing. JPMorgan Chase & Co. continues to make investments aimed at increasing Consumer & Community Banking’s position in the marketplace.

Consumer & Community Banking offers an intriguing array of career opportunities within its well-established business units and support functions. Consumer & Community Banking’s unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly-visible Oversight & Control organization. Oversight & Control’s primary focus is to ensure Consumer & Community Banking has a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. The Oversight & Control Team collaborates with business partners, including Compliance, Risk Management, Legal, and Audit, to decrease Consumer & Community Banking’s exposure to financial loss, compliance issues, and/or reputational risk. Due to Oversight & Control’s unique position within Consumer & Community Banking, Control associates are primed to explore career paths that expand across the firm.

The Control Officer is an individual contributor who supports Consumer & Community Banking’s Oversight & Control teams, which provide leadership and guidance to the business units and functions by ensuring risks are assessed and controls are evaluated. The role provides thought leadership on integrating firm and CCB innovation strategies and priority initiatives into the operational risk framework. The Control Officer will provide support for a proactive risk and control culture by identifying opportunities to enhance and improve existing control programs. The successful execution of responsibilities requires the ability to influence outcomes, partner, and effectively communicate across Consumer & Community Banking’s control teams, business units, and support functions.


  • Take leadership role in developing and implementing control strategies for firm and CCB strategic projects and priority initiatives

  • Drive innovative control strategies while collaborating effectively with business partners, control teams, and key stakeholders

  • Determine integration points for control strategies with current business products / processes

  • Partner with leadership and stakeholders to identify improvement and enhancement opportunities within existing control programs

  • Execute against strategy and project roadmap, and proactively identify and own issues/resolutions end-to-end

  • Facilitate cross-functional working teams / core workstreams and advise management on key decision points

  • Engage with business, operations management, legal, compliance, audit, regulators and technology control functions

  • Manage partner engagement and communicating updates to senior management and key stakeholders

  • Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation methods and sound change management protocols

  • Foster an inclusive work environment that values all forms of diversity

  • Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards

  • Display confident leadership and sound judgment to influence a strong risk management culture across business practices

  • Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner

  • Perform analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies

  • Provide feedback and training on the Risk & Control Self-Assessment Program and process to drive consistency across business units and support functions


  • Bachelor’s degree or equivalent experience required

  • 7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

  • Proficient knowledge of control and risk management concepts with the ability to design, enhance, and evaluate operational risk frameworks

  • Exceptional project management skills, including the ability to manage schedules and deadlines for multiple projects; experience with AGILE methodology preferred

  • Experience working in cross-functional teams and diverse problem solving experience

  • Proactive, solutions-oriented and very attentive to detail

  • Experience demonstrating a high level of personal initiative, strong work ethic, proactively setting and achieving challenging goals, ability to work independently, ability to manage multiple tasks simultaneously, and demonstrating effective leadership

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and the ability to develop compelling and meaningful executive presentations that will drive opportunities / recommendation for improvement

  • Proficient ability to identify, remediate, report inconsistencies, redundancies and control issues

  • Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Strong ability to articulate ideas and results in a meaningful and actionable manner

  • Flexible, adaptable to shifting priorities; eagerness to work in a fast-paced, results driven, highly dynamic environment

  • Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda

  • Estimated Travel: Approximately 20% - 30%

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.