Robert Half Technology Business Analyst in Wilmington, Delaware

* If interested in applying for this position, please send an updated copy of your resume to * This position will be part of the Process Governance and Reporting (PGR) team within Marketing Services (MKS). Marketing Services executes marketing campaigns as part of the Consumer. The mission of the MKS PGR team is to collect and analyze operational data and control information to drive quality and efficiency improvements in the day-to-day operations of Marketing Services. This individual will serve as MKS process modeler who is responsible for control framework and process mapping documentation across the department. The modeler will be the primary developer of MKS official RCSA process maps in iGrafx tool. This will involve building process maps from scratch and editing existing maps to improve quality and reflect process changes. He or she will be responsible for interfacing with internal MKS Control Managers to maintain consistency and standardization across all Marketing operations functions. In addition, the Individual will be accountable for developing and executing strategies to optimize business process performance across MKS by utilizing data analytics, process modelling, and quantitative risk concepts. He/she will also be required to be flexible, communicative and independent, working with a broad range of teams, business functions, and levels of leadership. Responsibilities:

  • Support the maintenance and development of MKS process maps in iGrafx and lead the documentation of new or altered processes

  • Support the cross-functional effort to align metrics and procedures with process maps and associated controls

  • Leverage reporting and process maps to identify opportunities and collaborate with cross-functional teams to implement changes that improve quality and efficiency resulting in a more positive customer experience Consult with internal and external control stakeholders

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Req ID: 04860-9501128819

Functional Role: Business Analyst

Country: USA

State: DE

City: Wilmington

Postal Code: 19801

Compensation: $28.50 to $28.50 per hour

Requirements: Qualifications :

  • Bachelors degree with 2-4 years experience in a business or quantitative discipline required

  • Ability to work under pressure and multi-task with excellent attention to detail

  • Demonstrated proficiency of project management, analytical, organizational and problem solving skills

  • PC expertise, including fluency in Excel, PowerPoint, SharePoint and Visio. Experience with iGrafx is a MUST