DXC Technology Insurance Healthcare Representative in Newark, Delaware

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit http://www.dxc.technology/ .

Job Description:

Candidate will answer incoming calls from customers to accept health plan enrollment, answer inquiries, handle complaints, troubleshoot problems and provide information. This position is full time 8 hours a day in a call center environment.

  • Experienced in a call center environment answering phones.

  • Phone coverage encompasses 100% of the workload.

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.

  • Monitor the service event through completion for compliance.

  • Manage the service requests of customers through different access channels.

  • Reviews customer feedback related to customer entitlement and case management and analysis of statistics related to customer access (phone) and case management.

  • Participates in projects for process or quality improvements.

  • Works with escalated customers and recommends actions in post incident reviews.

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities