Lowes - Kent Service Manager in Camden, Delaware

This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/ada/r/jobs/567368 Service ManagerJob ID| 1358803BRLocation| Camden, DELocation Name| Camden, DEAddress| 516 Walmart DriveEmployment Type I| RegularEmployment Type II| Full-TimeLine of Business| StoreDepartment| 0692 - Service Area 3Position DescriptionThe Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e.g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e.g., downstocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.