Ransome CAT Rental Coordinator in Bear, Delaware

Ransome Rents, is seeking a Rental Coordinator to join their Rental Division in Bear, DE. This person will assist customers with equipment, tooling and supply needs; schedule and assign pick up and delivery of equipment; and coordinate repairs/availability with the Service Department. Excellent customer service, organizational and computer skills are a must.

This is an excellent growth opportunity for someone who is interested in a management/operations career, recent college graduates, or those with experience in a dealership or construction environment with business aptitude!

Operational Functions:

  • Discuss customer needs and suggest the most suitable and safe equipment for the application.

  • Work closely with all personnel to ensure customer satisfaction.

  • Promote add-on sales and sell merchandise items from the rental store.

  • Provide information to customers about related equipment and services available in the local market area.

  • Determine delivery conditions such as dock heights, narrow streets, etc.

  • Notify customer immediately regarding any delivery delays.

  • Follow up on all overdue rental contracts.


  • Open branch for business prior to hours of operation each day.

  • Answer incoming calls. Fill out phone logs completely and consistently.

  • Close branch and ensure billings are completed

  • Ensure deliveries for the next day are logged and written in order

  • On a daily basis, check for credit limit violations on 100% of rental reservations for credit customers and obtain required credit approvals.

  • Credit applications to be checked for accuracy and completion before forwarding to credit for processing.

  • Computer records updated daily.

  • Deliveries, pickups, swaps, non-revenue movements etc. documented in a timely fashion.

  • Maintain knowledge of competitive pricing and practices.

  • Understand and be able to effectively communicate equipment applications and key performance specifications.

  • Follow established procedure to communicate with Service Department on equipment related issues.

Skills Desired:

  • Proven multi-tasking skills and ability to juggle multiple priorities

  • Sales experience preferred

  • Interest in construction equipment

  • 2-4 year college degree in business or related field preferred

Ransome is an Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

EEO Category: Sales Workers

External Company Name: Ransome CAT

External Company URL: www.ransome.com